Privacy Policy

When you contact us for a quote or to book a spray foam removal job, we collect the details we need to help you. This includes your name, phone number, email address, and the address of the property where the work will take place.

If you call us on 0127 159 4024 or fill in a form on our website, we keep a record of that conversation or message. We also collect basic technical information when you browse our site, such as your IP address, browser type, and the pages you visit.

We use your information to respond to your enquiry, provide an accurate quote, schedule your spray foam removal, and keep you updated on the job. We also use it to send invoices and take payment.

Sometimes we use your details to follow up after a job to make sure you're happy with the work. If you've agreed, we may send you occasional updates about our services. You can ask us to stop at any time.

Our website uses cookies to help it run smoothly and to understand how visitors use the site. Cookies are small text files stored on your device. They don't identify you personally.

You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn cookies off, some parts of our website may not work as well.

We use trusted third-party tools, like Google Analytics, to see how people find and use our website. These tools collect anonymous data such as page views, time on site, and approximate location. This helps us improve our service.

We may also use third-party scheduling or payment processors to manage bookings and payments. These providers only access the information needed to perform their service and are required to keep it confidential.

We never sell your personal information. We only share it with trusted partners who help us run our business, such as payment processors, scheduling software, and email providers. They only get the information they need to do their job.

We may also share information if we are required to by law, or to protect the rights, property, or safety of Union Trust Spray Foam, our customers, or others.

We keep your personal information only as long as we need it to provide our services and meet our legal obligations. For most jobs, we keep records for up to six years after the work is completed, as required by UK tax and accounting rules.

When your information is no longer needed, we securely delete or anonymise it.

We take the security of your information seriously. We use appropriate technical and organisational measures to protect it from unauthorised access, loss, or misuse.

Only team members who need your information to do their job can access it. We store electronic records on secure systems and keep paper records in locked storage.

You have the right to ask for a copy of the personal information we hold about you, to have it corrected if it's wrong, or to ask us to delete it. You can also object to how we use your data or ask us to restrict processing.

To exercise any of these rights, just contact us using the details below. We'll respond within one month. If you're not happy with our response, you can complain to the Information Commissioner's Office (ICO).

Our services are for adults. We do not knowingly collect personal information from children under 16. If you believe a child has given us their details, please contact us so we can remove them.

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page and update the effective date.

We encourage you to check back occasionally so you always know how we're protecting your information.